Errors - Mojo Payments Knowledge Base

The POS gets	What it means	What to do
HTTP `401`	The key id or secret is wrong, or the key was revoked.	Check both fields; create a new key if the secret was lost.
This POS Gateway key can’t use MID …	The MID isn’t one of this merchant’s, or isn’t linked to a location yet.	Check the MID; Mojo Payments links MIDs in Card Processing.
This POS Gateway key is for another location; it can’t use MID …	The key was made for a different location.	Use the key made for this register.
This POS Gateway key is for terminal …; it can’t use terminal …	The key belongs to another register’s terminal.	Use this register’s own key, or make one for this terminal.
POS Gateway isn’t turned on at …	The gateway is off at that location.	A manager turns it on under Settings → POS Gateway.
POS Gateway isn’t turned on for this merchant.	The product isn’t on.	Contact Mojo Payments.
This merchant isn’t active with Mojo Payments, so it can’t take payments.	The account is suspended or closed.	Contact Mojo Payments.
MID … has no CardPointe credentials set up in Mojo yet (Card Processing).	The MID’s CardPointe login hasn’t been added.	Contact Mojo Payments.
CardPointe did not accept this MID’s gateway credentials.	CardPointe refused the MID’s login.	Contact Mojo Payments to replace it.
CVV required, but not entered. (or ZIP)	The location requires it and the customer skipped it.	Try again; the customer enters it on the terminal.
The card was approved for only … so the authorization was voided.	A partial approval, undone.	Take another payment for the full amount.
Send a CardSecure token or a stored profile, never a card number.	A card number was sent card-not-present on a production MID.	Use a token or profile.
The payment couldn’t be completed because of an unexpected error.	Something failed in the middle.	Check the transaction in CardPointe before trying again.
Operation cancelled by customer	The customer cancelled on the terminal.	Start the sale again if they want to pay.

Mojo Payments sees the gateway’s failures as they happen. If something keeps failing, email hello@paymentsmojo.com with the location, the time, and the order id.